<p>Hello,</p>
<p>A customer has just replied to ticket "%%SUBJECT%%".</p>
<p>You can read the reply message and manage this ticket here:<br /><a href="%%TRACK_URL%%">%%TRACK_URL%%</a></p>
<p>Regards,</p>
<p>%%SITE_TITLE%%<br /><a href="%%SITE_URL%%">%%SITE_URL%%</a></p>